Temporarily disable pop-up blockers, firewalls, and ad-blocking software.

Disconnect from any additional Internet or VPN connections and only connect to your NETGEAR router.

If you are connected to multiple networks at the same time (wired, wireless, VPN, or a corporate connection), you might not be able to access your router’s web interface.

Try using a different device (phone, tablet, laptop, desktop).

For example, if you are connected to the 2.4 GHz wireless band, connect to the 5 GHz band. You can also try different wireless connections. If you’re using WiFi, try using a wired Ethernet connection.

Try connecting to your router in a different way.

Finding your IP address without using the command prompt.

How to Find Your Router’s IP Address on Any Computer, Smartphone, or Tablet.

If those IP addresses do not work, see one of the following topics:

Enter your router’s default IP address in your browser’s address bar.

For example, if you normally use Google Chrome, try accessing the router login page using Internet Explorer, Mozilla Firefox, or Safari. Note: Using a different browser might also resolve your access error.

If you see an error message when attempting to access or, visit the following links for instructions on how to clear your browser cache:.

Note: If you previously changed the admin password for your router, the default password no longer works.

Make sure that you are using the correct web address, user name, and default password.įor more information, see How do I log in to my NETGEAR home router?.

The default WiFi settings are located on the bottom or back panel of the router.

Make sure you are connected to the router's WiFi network.

Use the following troubleshooting tips for help with accessing your NETGEAR router : To check if your product is supported, see Which products support the NETGEAR Nighthawk app?. You can use the Nighthawk app to update your router’s firmware or check the speed of your network. Note: The easiest way to manage your router’s settings and wireless network is the Nighthawk app. This article provides troubleshooting steps if you can’t access your router.

Netgear router configuration page